Free delivery on online orders over £100.00 - All online orders under £100.00 charged at £10.00

Customer Service

Pricing
All prices quoted on www.prebenauk.co.uk  are excluding vat @ 20%.
Ordering

When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order. Orders may be placed by telephone on 0121 788 3055, by fax on 0121 788 3055 or through our secure online shopping cart. From the time you place an order with us to the time you receive your order we will keep you up to date on the progress of your order by email or telephone.

Delivery Information

UK Mainland delivery on all orders under 30 kilo is charged at £9.95.

Due to charges levied by our delivery agent, the following postal codes are classed as UK Offshore and have additional charges:

AB30-38, AB44-56, FK17-99, G83, IV1-28- IV30-32, IV33-39, IV40-51, IV52-54, IV55-56,  IV63, KW1-14, KW15-17, PA20, PA21-23, PA30, PA32-34, PA34-40, PH18-26, PA41-49, PA60-78, PH30, PH31-41, PH42-44, PH49-50, HS1-9, ZE1-3, Northern Ireland, Channel Islands, Isle of man & Scilly Islands.

UK Offshore delivery on all orders under £50.00 is charged at £16.00.

UK Offshore delivery on all orders over £50.00 is charged at £11.00.

All delivery prices quoted are excluding vat @ 20%.

In most cases order's for in-stock items placed before 1.00pm will be despatched the same working day, you can then expect to receive your order the next working day. All order's placed after 1.00pm on Friday's will be delivered the following Tuesday. This applies to UK Mainland deliveries only.

Once your order has been despatched we will email you a consignment tracking number, you will then be able to track your order online.

Saturday deliveries are also available on request by calling our sales team on 0121 770 6664 (a surcharge will apply for this service).

Cancellation & Returns

You may cancel your order without penalty by giving us notice of cancellation prior to the goods being despatched.

If you are unhappy with the goods you have purchased you may return them for a refund within 14 days. The goods are to be returned at your own expense. The refund will be only be issued upon return of the goods (accompanied by the original sales invoice) in un-used & original condition. We will not refund any delivery charges and if your order qualified for free delivery then the actual cost of delivery will be deducted from the refund amount.

Spare parts, special order & made to order items are not returnable.

Faulty Goods

All tools are fully tested and cycled prior to despatch. If an item develops a fault within 30 days of you receiving it then please contact a member of our sales team on 0121 788 3055

If an item develops a fault after this 30 day period then please refer to the warranty information below.
Warranty Information

Prebena  tools are supplied with a 12 month warranty (unless otherwise stated) from the date of purchase against any defect in materials and workmanship. We will repair or replace, at our option any defect that arises in this period. This warranty is non transferable and is valid to the original purchaser only. It only covers damage resulting from defects in material and workmanship, and does not cover conditions or malfunctions resulting from normal wear, neglect, abuse, accident or repairs made by anybody other than ourselves. This warranty is only valid if the tool has been used correctly in accordance with the manufacturers correct operating procedures which can be found in the instruction manual for each tool. Driver blades, bumpers, springs, pushers & O rings (seals) are considered normally wearing parts and are only covered for an initial 90 day period. We are not liable for any indirect, consequential or incidental loss or damage of any kind (including loss of profilts, revenue or contracts) or for any destruction of property.

To obtain warranty service the customer must return the tool with proof of purchase. If it is agreed that it is a valid warranty claim then the tool will be repaired or replaced at our discretion and returned to you at no cost. If the warranty claim is rejected we will quote you for repair or replacement of your tool.

Return Address

Prebena UK Ltd. Units 1-3 Waterloo Avenue Industrial Estate, Burhill Way Birmingham B37 6RF

Sales Telephone - 0121 788 3055 - Sales Fax - 0121 770 0667
Email – prebenauksales@gmail.com